Frequently Asked Questions
RootsTech is a global family history event where people of all ages learn to discover, share and celebrate their family connections across generations through technology. At RootsTech, there is something for everyone, no matter your experience in family history or your skill level in technology.
RootsTech 2018 will be held in February 28-March 3, 2018 at the Salt Palace Convention Center in Salt Lake City, Utah.
RootsTech 2019 will be held in February 27-March 2, 2019 at the Salt Palace Convention Center in Salt Lake City, Utah.
RootsTech 2020 will be held on February 26–29, 2020.
RootsTech 2021 will be held on February 5–8, 2021.
RootsTech 2022 will be held on March 9–12, 2022.
RootsTech 2023 will be held on March 1–4, 2023.
FamilySearch International is the hosting organization of RootsTech.
Set up for exhibitors begins on Tuesday, February 27, 2018 at 8 a.m. and ends at 6 p.m. MST. Set up on Wednesday, February 27 begins at 8 a.m. and ends at 4:30 p.m. MST. The Expo Hall will open later that evening from 6-8 p.m. MST.
The 2018 version of the RootsTech mobile app will be available in October 2017.
Yes. Similar to past years, we will stream several sessions of the conference live on our website. Once the conference is over, recordings of these sessions will be posted on our website for a limited time (generally until the next RootsTech conference).
At this time, we don't have plans to make streaming sessions available in other languages on the RootsTech website.
No, they are available for a limited time to view as a recording on the RootsTech website.
Young people (ages 8+) are always invited to RootsTech but must be accompanied by an adult. Registration is required and should be completed by a parent or guardian. All children and youth should be accompanied by an adult while at RootsTech.
There will be classes, activities, and a devotional for Latter-day Saint families (ages 8+) offered at RootsTech. Registration is required and should be completed by a parent or guardian. All children and youth should be accompanied by an adult while at RootsTech. Learn more.
RootsTech is a paid, professional conference; therefore, we ask that children under 8 not attend RootsTech. All children 8 years of age and older need to be registered to attend RootsTech, either as a paid attendee or for the free Family Discovery Day on Saturday. No strollers are permitted in the Salt Palace Convention Center.
Guest tickets for some events can be obtained through the registration process. A minimal fee may apply.
With the exception of American Sign Language (ASL), we do not offer translation services at RootsTech. To request ASL interpretation, email email@example.com no later than January 24, 2018, with the list of classes you want to attend.
If you are an international attendee in need of a letter of invitation to attend RootsTech, you must first be registered for the conference with a fully paid RootsTech pass (Getting Started or 1-day passes do not qualify). Request a letter of invitation by emailing the RootsTech Registration Team at firstname.lastname@example.org. Letters of invitation for international attendees will not be available after January 1, 2018.
Yes, free access to the Internet will be available during the conference. There is limited access, however, and several thousand attendees may try to access the Internet at the same time, so you may experience slow connectivity.
Several parking plazas are located near the Salt Palace and in downtown Salt Lake City. Visit rideuta.com for public transportation options.
Click here to see the pass-comparison chart.
Email us at email@example.com with your registration confirmation number and your discount code. We'll apply the code and issue a refund if the code qualifies for one.
A discount is available for students who are registered at an accredited school (high school, college, university, or online program) and have some form of valid credentials proving their status as a student (such as student ID, registration letter, valid class schedule, etc.). School faculty and staff do not qualify for the student discount. Email your documentation to firstname.lastname@example.org to receive the discount.
All registration is handled online, and only credit card and debit card payments are accepted. We accept Visa, American Express, MasterCard, and Discover.
The following refund policies apply whether your cancellation is completed online or by another method. If you cancel your registration before 12:00 a.m. January 17, 2018, you will receive a refund equal to the cost of your pass and all pre-purchased items (including but not limited to lunches, labs, evening events, etc) less a $10 processing fee for each one day pass cancelled and less a $25 processing fee for each full conference pass cancelled. If you cancel your registration between 12:00 a.m. January 17, 2018, through 11:59 p.m. February 16, 2018, you will receive a refund equal to 50% of the cost of your pass and all pre-purchased items (including but not limited to lunches, labs, evening events, etc).
There will be no refunds for cancellations completed after 12:00 a.m. February 17, 2018.
If you are unable to attend but would like to transfer your registration to a friend, please contact us at email@example.com. Registration transfer requests must be received before 12:00 a.m. January 27, 2018. After this time transfer requests can't be accommodated. There is no fee to transfer your registration.
We don't offer a wait list or seating to audit the class. Due to limited seating, registration is required to attend a computer lab. There is a $19 fee for each lab to cover the cost of equipment, software, and an internet connection. Computer labs are a popular activity at RootsTech and tend to fill up fast.
Download the mobile app (Coming Soon) to create a customized schedule. Creating a schedule does not reserve or hold a seat in the scheduled classes. It is only for your convenience in navigating your RootsTech experience.
The syllabus is available only through our mobile app for Apple or Android. There is not a desktop version.
Check-in times for RootsTech 2018 are:
Tuesday Noon to 6 P.M.
Wednesday 7 A.M. to 6 P.M.
Thursday 7 A.M. to 6 P.M.
Friday 7 A.M. to 6 P.M.
Saturday 7 A.M. to 3 P.M.
We recommend checking in on Tuesday to avoid long lines.
When you arrive to check in, you will need to remember the email address and password you used when you purchased the registration pass.