Frequently Asked Questions
RootsTech is a global family history event where people of all ages learn to discover, share, and celebrate their family connections across generations through technology. At RootsTech, there is something for everyone, no matter your experience in family history or your skill level in technology.
RootsTech 2019 will be held February 27–March 2, 2019, at the Salt Palace Convention Center in Salt Lake City, Utah.
RootsTech 2020 will be held February 26–29, 2020, at the Salt Palace Convention Center in Salt Lake City, Utah.
Due to concerns regarding the pandemic, FamilySearch has announced that RootsTech 2021, which was scheduled to take place at the Salt Palace, will now be held as an online event February 25 - 27, 2021. There will be no gathering or conference at the Salt Palace this year, rather, you're invited to tune in and enjoy RootsTech from wherever you are in the world.
RootsTech 2022 will be held March 9–12, 2022, at the Salt Palace Convention Center in Salt Lake City, Utah.
RootsTech 2023 will be held March 1–4, 2023, at the Salt Palace Convention Center in Salt Lake City, Utah.
RootsTech 2024 will be held February 28–March 2, 2024, at the Salt Palace Convention Center in Salt Lake City, Utah.
RootsTech 2025 will be held February 26–March 1, 2025, at the Salt Palace Convention Center in Salt Lake City, Utah.
FamilySearch International is the hosting organization of RootsTech.
Exhibitor setup for 2020 is February 25 from 5:00 p.m. to 8:00 p.m. and February 26 from 8:00 a.m. to 4:00 p.m.
Yes. Similar to past years, we will stream several sessions of the conference live on our website. Once the conference is over, recordings of these sessions will be posted on our website for a limited time (generally until the next RootsTech conference). You also have the option of purchasing a virtual pass to gain access to a larger variety of classes.
At this time, we don’t have plans to make streaming sessions available in other languages on the RootsTech website.
No, they are available for a limited time to view as a recording on the RootsTech website.
Young people (ages eight and up) are always invited to RootsTech but must be accompanied by an adult. Registration is required and should be completed by a parent or guardian. All children and youth should be accompanied by an adult while at RootsTech.
RootsTech is a paid, professional conference; therefore, we ask that children under eight not attend RootsTech. All children eight years of age and older need to be registered to attend RootsTech, either as a paid attendee or for the free Family Discovery Day on Saturday. No strollers are permitted in the Salt Palace Convention Center.
With the exception of American Sign Language (ASL), we do not offer translation services at RootsTech. To request ASL interpretation, email firstname.lastname@example.org no later than January 24, 2020, with the list of classes you want to attend.
If you are an international attendee attempting to secure a visa for travel, you will need to register for the RootsTech conference by purchasing a RootsTech pass. Registering for a one-day, Getting Started, or Family Discovery Day pass will not qualify for a visa.
Once your registration has been confirmed and paid for, an invoice will be sent to the email you used to register. Submit this invoice with your nonimmigrant visa application.
Beyond the invoice, RootsTech does not provide any additional letters, emails, or communication endorsing international attendees or providing assistance with visa or passport requests. Please contact your local U.S. Embassy or Consulate to apply for a nonimmigrant visa.
In addition to the conference fees, you will need to fund any travel, food, and lodging expenses while in the United States.
Read the RootsTech Code of Conduct here.
RootsTech happens at the Salt Palace Convention Center in downtown Salt Lake City, Utah.
Address: 100 South West Temple Street, Salt Lake City, UT 84101
Yes, a number of food options are available within the Salt Palace Convention Center. In the main hallways of the lower concourse, you’ll find food carts that sell anything from beverages to sandwiches. During lunch hours, the Salt Palace contracts with Utah Food Services to offer a number of options, including salads, burritos, and pastas.
Yes, free access to the internet will be available during the conference. There is limited access, however, and several thousand attendees may try to access the internet at the same time, so you may experience slow connectivity.
Several parking plazas are located near the Salt Palace and in downtown Salt Lake City. Visit rideuta.com for public transportation options.
Click here to see the pass-comparison chart.
Email us at email@example.com with your registration confirmation number and your discount code. We'll apply the code and issue a refund if the code qualifies for one.
A discount is available for students who are registered at an accredited school (high school, college, university, or online program) and have some form of valid credentials proving their status as a student (such as student ID, registration letter, valid class schedule, and so forth). School faculty and staff do not qualify for the student discount. Email your documentation to firstname.lastname@example.org to receive the discount.
All registration is handled online, and only credit card and debit card payments are accepted. We accept Visa, American Express, MasterCard, and Discover.
If you cancel your paid registration before 11:59 p.m. November 16, 2019, you will receive a refund equal to the cost of your paid registration and all prepurchased items (including but not limited to lunches, labs, evening events, prepaid bags, and so forth) minus a $35 processing fee. If you cancel your paid registration between 12:00 a.m. November 17, 2019, and 11:59 p.m. January 18, 2020, you will receive a refund equal to 50 percent of the cost of your paid registration and all prepurchased items (including but not limited to lunches, labs, evening events, prepaid bags, and so forth).
There will be no refunds for cancellations completed after 12:00 a.m. January 19, 2020.
If you are unable to attend but would like to transfer your registration to a friend, please contact us at email@example.com. Registration transfer requests must be received before 12:00 a.m. December 15, 2019. After this time, transfer requests cannot be accommodated. There is a $35 fee to transfer your registration.
We don’t offer a wait list or seating to audit the class. Due to limited seating, registration is required to attend a computer workshop. There is a $19 fee for each workshop to cover the cost of equipment, software, and an internet connection. Computer workshops are a popular activity at RootsTech and tend to fill up fast.
Due to limited seating, registration is also required for a sponsored lunch. There is a $38 fee for each sponsored lunch. There are also Lunch and Learn options available. Learn more here.
The syllabus is available only through our mobile app for Apple or Android. There is not a desktop version.
Registration or check-in times for RootsTech 2020 are as follows:
Tuesday 2:00 p.m.–8:00 p.m.
Wednesday 7:00 a.m.–5:00 p.m.
Thursday 7:00 a.m.–5:00 p.m.
Friday 7:00 a.m.–5:00 p.m.
Saturday 7:00 a.m.–12:00 p.m.
We recommend checking in on Tuesday to avoid long lines.
RootsTech is now mailing badges to registered guests. When you arrive to check in, you will need to remember to bring your badge. If you do not have your printed badge, you will need to remember the email address and password you used when you purchased the registration pass. One of our helpful staff members on-site will be able to help you get your badge printed at any of our Information Desks.